By Richard Park When IT people think about application performance monitoring, they're usually thinking about which metrics they should monitor. Some examples of resource metrics may include CPU utilization, disk queue length, and thread pool size. Examples of performance metrics may be application response time, responses per interval of time, and concurrent invocations of an application. read "Losing Sleep Over Monitoring Complex Distributed Java Apps?"

By Graham Gillen Over the last decade, Black Friday and other holiday periods have turned into major retail events rely heavily on the customer buying experience. In addition to making bad headlines, any glitches, delays or downtime go straight to the bottom line and impact future customer buying patterns as well... read "Black Friday and the Customer Chaos, er, “Experience”!"

By Graham Gillen It’s no secret that one of the biggest challenges for APM is to deliver greater value faster by demonstrating how application performance impacts the business. In fact, Gartner defines the highest level of maturity in IT operations involving the ability to effectively correlate business metrics to IT metrics across silos. read "The Trend Towards Open IT Analytics Platforms"

By Graham Gillen Critical Java business applications have been deployed for some time. However, enterprise IT support staff members still face difficulties in ensuring application health and performance. read "How to Achieve Best-in-Class Performance Monitoring for Distributed Java Applications"

By Jay Patel It’s quite exciting when, as a Solutions Architect for an IT analytics vendor, you get invited to be in a Network Operating Center (NOC) for their launch of the iPhone 5, as I was privileged to be a part of. read "Behind the Scenes for the iPhone 5 Launch at a Large Wireless Carrier"