Customers: Case Studies

Major Insurance Provider Boosts Competitive Advantage

In the crowded insurance business, the ability to deliver reliable information quickly to independent agents is an important competitive advantage. One leading provider was committed to delivering the fastest, best services to its agents via an innovative Web-based portal. The company purchased a leading vendor's business service management product to manage the health of this electronic service. However, after nine labor-intensive months, concluded that it was impossible to manually model the complex interrelationships between their service components using a rules-based tool.

To meet their business service management challenge, they adopted Netuitive's self-learning performance management solution. This allowed them to leverage their existing performance monitoring infrastructure while automating its thresholding, correlation modeling and administrative chores. Within the first week, they were able to deploy the software and obtain end-to-end views of service health and actionable Trusted Alarms.

Background

  • Major provider: NASDAQ listed, $4.5 billion revenue
  • Unsuccessful traditional BSM solution implementation

Netuitive Results

  • Automated deployment and successfully delivered cross-silo BSM solution
  • Enabled proactive management and improved service for mission-critical portal application
  • Automated thresholding and ongoing maintenance

Products