Customers: Case Studies

No More "Crying Wolf" from False Alerts for Regional Healthcare Provider

Busy doctors, nurses, and hospital administrators at a prestigious regional healthcare provider depend on their centralized patient and hospital information system to keep the facility running smoothly. But the team charged with managing this vital application, which includes all patient, pharmacy and payroll data, had a problem with their application performance monitoring: too many false alarms. Despite constant threshold tweaking, they still faced such a constant stream of false alarms that admins stopped paying attention to them - the "crying wolf" effect. As a result they missed genuinely important alarms and were often forced into reactive, firefighting mode.

Netuitive's self-learning performance management solution automated the threshold administration and significantly expedited mean time to repair (MTTR). It delivered a full ROI in about 2 months. Plus it made life easier for the IT manger and his team. "Not only did we eliminate nearly 100% of false alerts... but when a Trusted Alarm is raised, we know it's one rabbit we should chase down the hole," he explained.

Background

  • Regional healthcare provider in Midwest U.S.
  • Centralized patient and hospital information system with all patient, pharmacy and payroll data
  • Prime application for doctors, nurses and hospital administrators
  • Constant stream of false-positive alerts
  • Constant threshold tweaking and fire-fighting
  • "Crying-wolf" effect - admins stopped paying attention to alarms

Netuitive Results

  • Nearly 100% elimination of false alerts
  • Enabled truly proactive management of IT environment
  • Estimated 2-month ROI based on expedited MTTR and labor savings

Products